Privacy Policy
Company Name: Lake Twins Construction Ltd
Website: www.laketwinsconstruction.co.uk
Email: [email protected]
Date: 19 September 2025
Introduction
Lake Twins Construction Ltd (“we” “us” “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect use store and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our Website or giving us your personal data you agree to the practices described here.
Information We Collect
We may collect and process:
Personal details like name email phone number
Business details like company name job title project info
Technical data like IP address browser type device cookies
Communication records like emails contact forms enquiries
How We Use Your Information
We use your data to:
Respond to enquiries or provide quotations
Deliver construction and related services
Improve our Website and user experience
Comply with legal or regulatory obligations
Handle admin like invoicing records and customer support
We never sell your data.
Legal Basis for Processing
We process data under:
Consent when you give us permission
Contract when it’s needed to provide our services
Legal obligation when UK law requires it
Legitimate interests when it helps our business and doesn’t override your rights
Sharing Your Information
We may share with:
Service providers like IT or hosting
Professional advisers like accountants or solicitors
Regulators or authorities if required by law
They only use your data under strict instructions with proper security.
Data Storage and Security
We use technical and organisational measures to keep data safe
Data is stored in the UK or EEA
If moved outside we ensure proper UK GDPR protection
Data Retention
Enquiries/quotations: up to 12 months
Contracts/financial records: up to 7 years (tax/legal)
Website logs: usually no longer than 12 months
Your Rights under UK GDPR
You can:
Access your personal data
Request correction or updates
Ask us to delete data (“right to be forgotten”)
Restrict or object to certain processing
Request data transfer to another provider
Withdraw consent where relevant
Contact [email protected] to use these rights.
Cookies
Our Website may use cookies for functionality and user experience. You can manage or disable cookies in your browser. A Cookie Policy may also apply if we use analytics.
Complaints
If you have concerns contact us at [email protected].
You can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Changes to This Policy
We may update this Policy over time. Any updates will be posted here with a new date.
Contact Us
Lake Twins Construction Ltd
For privacy questions email [email protected]